Here are some excerpts from actual letters we have received from customers who have installed a new Tallman fiberglass pool.
"Ed, As I wait for another winter to pass. I just want you to know how much we love our pool. Now as I look at it and missing my 3 Great Danes swimming with me every day.I want to express our gratitude for you guys backing up the cement problems we had last winter. I came to you in February and showed you the pictures of the concrete problem we had from the cement contractor. Fearing that after 2 seasons the cement path around the pool wouldn't be covered under any warranty, you told me not to worry and you would take care of it and it shouldn't have happened even though it was one of the worst winters on record.Your fantastic son, Carlos and the rest of the worker fixed the problem, which took a lot of sweat, muscle, time and professionalism.I want you all to know how great it is to know your company backs and cares about your customers even after the job was finished.If I were to ever move to a new house, which I wouldn't because I love my pool so much, you would be installing a new pool the day I moved in.The Helmer's and the Great Danes want you to know what a class act you are. No wonder you've been in business so long! I live in the pool all summer long and get tons of compliments about your pool.
Should you ever want us as a reference we would be most honored to help out. I owe your crew lunch for all they did. I feel like family the way we were treated! I will be stopping in personally to thank you and your staff from the bottom of my heart.
Thanks again Ed..."
Paul and Carol Hellmer
"Dear Ed and Rebecca Tallman,
I wish to thank you for your service to me and my family. The fiberglass pool that I purchased from you is indeed a superior product. The pool has now been in service for more than a year, and we are completely satisfied with the quality of the pool and the assisted installation provided by you and your staff. The knowledge that Ed provided over the phone was a great help to me since this was my first attempt at installing a pool. As you can see from the attached photo, it turned out quite well.
Again, thank you."
"Thanks for all your help with our big project, we are really happy with our new pool."
"Thanks for your assistance and help through-out the process of the entire job. I truly enjoyed working with your crew."
Jefferson City, MO
"I want to thank you and your staff for the time they spent to make sure everything was done accordingly. It was like watching a symphony, everybody had a part to play and it was a smooth installation. They were very professional, pleasant and polite."
Lenoir City, TN
"Our Tallman Fiberglass Pool survived Hurricane Katrina without any structural problems."
"I would highly recommend anyone shopping for a pool to work with you and Tallman Pools to help their expectations come true. It's not often that I offer my complete endorsement, however, I felt that you should know how much we appreciate and enjoyed working with you."
"Just wanted to thank Tallman Pools for a great job and no problems or misunderstandings that usually come with most constructions projects."
"You sent two young gentlemen to help with the install; they were very helpful and knowledgeable. We enjoy the pool all summer, and especially our grandsons (7 & 6 yrs.)."
"Thanks for being the best pool man in the business! "
"They promised me a perfect pool and they did it."
"The whole experience of having the pool put in was great."
"Your vast experience, flexibility and your "get the job done" attitude is why this pool installation was successful...By the way, it sure was great seeing a Georgia boy show these Utahan's how to work."
"It has been a pleasure having Tallman Pools install our first family pool."
"Pool was as you said well constructed, and the two men you sent to help install it were unbelievable with there concern for a job well done."
"Thanks for the pool and installation (above and beyond the call of duty)."
"Just wanted to say thanks again for all your hard work and efforts on our pool project."
"We wanted to thank the Tallman Pool team for providing us with such a beautiful pool."
"I just wanted to let you know how much we appreciate the great customer service we have received...as first time pool owners we need a lot of hand holding and you have been great."
"My husband and I Darrell purchased a pool from you in 2009. We have had so much fun with our pool!!! I must say it has been the best purchase we ever made!! It has been everything you said it would be and more. I just wish we had gotten the larger one :(
"Amazed at the level of service the folks at Tallman continue to deliver...Thank you Ed for your continued exceptional service! Year after year....
Last Thursday evening, I returned home from several days away to discover our pool panel was dead. I had less than twenty four hours home before leaving again for work. I emailed Ed to get his input. Without Ed I may have misdiagnosed our issue? Ed not only kept me on track to correctly diagnose the issue, by giving his time through several phone calls and emails but also went out of his way to help me secure the part I needed, and at a great price! Then Ed talked me through installation and verifying a correct installation. All this while on his vacation.
I know to call Ed and his staff for expert advise, but I am totally amazed at the level of service the folks at Tallman continue to deliver. From our installation six years ago to now ... It has been a great experience. Now instead of watching helplessly as temperatures fall below freezing, we are happily looking out our back window to see our pool's freeze protection working flawlessly! You rock Ed!"
David and Tammy in Toccoa.
"My husband and I are writing to let you know how pleased we are with our new pool. From the moment we walked into your showroom, we were treated with the utmost professionalism, you listened to what we were looking for in a new pool and came up with a design that fit our budget.
Edward was a pleasure to work with! He was on top of everything and always prompt to respond and answer any questions we had along the way! He was even on the job site supervising to make sure things were done to our satisfaction. Your crews were also enjoyable to work with and did an outstanding job! They always showed up on time which was surprising considering how far they had to drive and having to deal with Atlanta rush hour traffic.
Its hard to believe that in a matter of a week our pool was in the ground and in three weeks completed, including concrete steps from the garage to the pool - you guys are wonderful! My girls have already been in the pool and LOVE it! They are most excited about the smooth texture of the pool surface. They have friends with gunite pools and they have always complained that it hurts their feet. Furthermore, the pool equipment is top of the line compared to other companies that provided competitive bids. This is our second pool and this pool equipment is much easier to use, more energy efficient and less maintenance. We look forward to many years of enjoying our pool and creating memories with our family and friends. We would highly recommend your company to anyone that is looking for a new pool!
Thank you again for all your hard work and professionalism!"
Erika and John Stone.
"Ed and Rebecca Tallman, I am writing to express how satisfied and fortunate my husband, Billy, and I feel to have bought our pool from your company.
It all started in January 2013 with my conversation with Rebecca. I had spoken with several pool companies. My first conversation with Rebecca on the telephone impressed me and was confident that I had found the right company to deal with. Tallman Pools not only was very fair in price comparison, but was very educational as to all facets of buying, installing and keeping a pool. We felt positive in our decision to business with a family company.
After the order was placed all instructions for preperation, the Tallman Pools employees who came to install our pool, and follow up could not have gone better. Since installation in April, 2013 we have thoroughly enjoyed sharing our lovely pool with friends and family. In fact three other members of the family are now Tallman Pools owners.
A week ago we realized the pump was not operating. Normally my heart would have sunk and I would have panicked, but somewhere in the back of my mind I remembered something that Rebecca had told me several times during our talks. "If there is ever a question or a problem of any kind, please call and talk with Ed first". That is exactly what we did and though I had always felt good about my choice of Tallman Pools --- I was surprised with the results of the call. Billy spoke with Ed Tallman on Tuesday morning, Wednesday afternoon UPS delivered a new pump and Thursday morning my husband installed the replacement pump in ten minutes following Ed's thorough instructions.
Our pool is now running again and we are enjoying it even more with confidence that if there should ever be another situation, Tallman Pools will be there for us! We would never hesitate to recommend Tallman Pools!"
Billy & Jane G
"To all the potential pool customers please read my review on my experience at Tallman Pools before you decide to buy one. Buying a pool is a luxury.If, you are fortunate enough to be able to afford one then you are in for a great summer time treat that all American's love, time at the pool.
It was my sister who actually told me about fiberglass pools and how cool they were. She even googled them and showed me the Tallman pool website. Finally, in May of 2014 we both drove down to the Tallman manufacturing facility below Atlanta one Saturday. We were greeted by the owner's son Edward Junior, and he gave us a great tour.
We asked many questions, picked up some brochures and left satisfied that this was a good pool company. In June I purchased the pool, I chose the Roman Seminole model and I absolutely love it! Tallman built me exactly what I wanted in one week! I chose to pay for them to assist with the installation, which I highly recommend.
I had the hole dug, and had a crane there to lift the pool off of their truck into my hole. They placed the pool, plumbed the pool, temporarily hooked power up to make sure everything worked, and filled it up with water all in one day! The result was immediate, that same week I had my electrician finish all the wiring, had a concrete contractor pour my deck around the pool and a landscape company lay sod.
I was nervous at first that it wouldn't go smooth and there would be some mess up. But there wasn't, it went in smoothly just like Edward Senior had told me. Their crew was courteous, on time and most of all neat. They left no mess, all their trash was picked up and put in one large cardboard box.
Fiberglass pools are supposed to last 50 years, they don't fade, are easy to clean and easy to set up. In my opinion they are the pools of the future! I'll never have another liner pool or a gunnite pool. They are both very expensive, and take lots of maintenance which to me lowers my happy meter as a pool owner.
Many businesses promise the moon and will outright lie to get the sale! Then when you really need them, like I just did last week (February 6,2016), when I accidentally emptied my pool and couldn't figure out how to fix it, they leave you hanging! Not Tallman Pools instead, even after two years , when I called them with my problem they volunteered to come out on Saturday after hours and fix it. Oh, I might add that I live 80 miles from their factory. You know why they did it? Because, they value their customers, they have traditional family values and run their business like you are part of their family!
Thank you so much I can't say more"Sincerely,
"To Tallman Pools:
I would like to take this moment to compliment the Tallman Pools company and especially Edward Tallman. During the fall season, my family made the decision to have a pool installed at our home in time for the 2016 summer.
We looked at several companies which all promised a nice product before settling upon Tallman Pools. Many factors went into consideration but ultimately this is who we choose.When meeting Edward Tallman we were impressed with his knowledge and his willingness to keep us informed through every process of construction. Mr. Tallman was sincere and true to his word and not only kept us informed but explained many of the processes his company utilized to ensure a superior product. Though there were some setbacks, Mr. Tallman continually showed and called time and time again to keep construction on schedule. His work ethic and personality clearly prove not only his but also Tallman Pools willingness to go above and beyond what may be expected from another source.
We thank Edward Tallman and Tallman Pools."Sincerely,